Shipping
Shipping cost varies depending on delivery location within the United States.
Shipping cost is $239 for the following states: Maine, Vermont, New Hampshire, Massachusetts, Connecticut, New York, New Jersey, Rhode Island, Pennsylvania, Michigan, Ohio, West Virginia, Virginia, Maryland, Delaware, Districit of Columbia, Tennessee, Alabama, Georgia, Florida, North Carolina & South Carolina
Shipping cost is $339 for the following states: North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Texas, Louisiana, Arkansas, Mississippi, Missouri, Iowa, Minnesota, Wisconsin, Illinois & Indiana
Shipping cost is $449 for the following states: Washington, Oregon, California, Utah, Idaho, Colorado, Arizona & New Mexico
For shipping to Alaska, Hawaii, Nevada, Montana, or Wyoming please reach out to us at sales@hellohaven.co for a quote based on your address.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and preauthorized your credit card for the purchase.
As soon as we receive your order, we automatically check to confirm that your items are in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorization and reach out to you via email to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (usually the next business day), we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we successfully process the charges to your credit card, your order will ship within 3 business days from the date of your order.
We will email your shipping confirmation within 24 hours of your order leaving the warehouse.
If you do not receive shipping confirmation from us within 4 business days of your order, feel free to follow up with us at sales@hellohaven.co.
International Orders:
Please note that we do not ship outside of the United States.
Damages:
We want to make sure you have the best possible experience from choosing your items to unboxing and enjoying them.
If you notice any damage to the packaging and/or your item(s) when they arrive, please take photos and email them to sales@hellohaven.co within 24 hours of receiving. If there is damage to packaging but your items are unaffected, we will follow up with our shipping partners regardless. If there is any damage to your items, we will reply to your email to initiate the return/replacement process.
