Dimplex Ignite XL 50" Built-in Linear Electric Fireplace

Shipping

Shipping cost varies depending on delivery location within the United States.

Shipping cost is $239 for the following states: Maine, Vermont, New Hampshire, Massachusetts, Connecticut, New York, New Jersey, Rhode Island, Pennsylvania, Michigan, Ohio, Kentucky, West Virginia, Virginia, Maryland, Delaware, Districit of Columbia, Tennessee, Alabama, Georgia, Florida, North Carolina & South Carolina 

Shipping cost is $339 for the following states: North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Texas, Louisiana, Arkansas, Mississippi, Missouri, Iowa, Minnesota, Wisconsin, Illinois & Indiana 

Shipping cost is $449 for the following states: Washington, Oregon, California, Utah, Idaho, Colorado, Arizona & New Mexico

For shipping to Alaska, Hawaii, Nevada, Montana, or Wyoming please reach out to us at sales@hellohaven.co for a quote based on your address. 

Order Confirmation:

If we are able to successfully process the charges to your credit card, your order will ship within 5 business days from the date of your order. For custom orders, lead time will be listed at the time of purchase. 

Order Shipment:

If your order is in stock and we successfully process the charges to your credit card, your order will ship within 5 business days from the date of your order.

We will email your shipping confirmation and tracking information within 24 hours of your order leaving the warehouse.

All orders typically arrive within 8 days of leaving the warehouse.

If you do not receive shipping confirmation from us within 5 business days of your order, feel free to follow up with us at sales@hellohaven.co.

International Orders:

Please note that we do not ship outside of the United States.

Damages:

We want to make sure you have the best possible experience from choosing your items to unboxing and enjoying them.

If you notice any damage to the packaging and/or your item(s) when they arrive, please take photos and email them to sales@hellohaven.co within 24 hours of receiving. If there is damage to packaging but your items are unaffected, we will follow up with our shipping partners regardless. If there is any damage to your items, we will reply to your email to initiate the return/replacement process.

­­You are entitled to return your order within 60 calendar days of receipt for any reason. Returns of new, unopened product in resellable condition will be refunded in the form of original payment less a 25% restocking fee. You are responsible for return shipping freight costs and the original shipping fee is non-refundable. All products returned will be subject to inspection upon return. Products older than 60 days or discontinued by the manufacturer will not be accepted. 

For any questions or to initiate a return, please email us at sales@hellohaven.co

IGNITEXL® 5-YEAR LIMITED WARRANTY

Section 1 Products to which this Limited Warranty Applies

This Limited Warranty applies to your newly purchased Dimplex electric fireplace with model numbers XLF50, XLF60, XLF74, and XLF100.

This Limited Warranty applies only to purchases made in any province of Canada except for Yukon Territory, Nunavut, or Northwest Territories or in any of the 50 States of the USA and the District of Columbia except for Hawaii and Alaska. This Limited Warranty applies to the original purchaser of the product only and is not transferable.

Section 2 Products excluded from this Limited Warranty

Products purchased in Yukon Territory, Nunavut, Northwest Territories, Hawaii, or Alaska are not covered by this Limited Warranty. Products purchased in these States, Provinces, or Territories are sold AS IS without Warranty or condition of any kind including, without limitation, any implied warranties or conditions of merchantability or fitness for a particular purpose. The entire risk of as to the quality and performance of the products is with the purchaser. In the event of a defect, the purchaser assumes the entire cost of all necessary servicing or repair.

Section 3 What this Limited Warranty covers and for How Long

IgniteXL® products XLF50, XLF60, XLF74, and XLF100 excluding trims and accessory packages are covered by this Limited Warranty, have been tested and inspected prior to shipment and, subject to the provisions of this Warranty, Glen Dimplex Americas Ltd. (herein called Glen Dimplex Americas) warrants such products to be free from defects in material and workmanship for a period of 5 years from the date of the first purchase of such products.

The 5-year Limited Warranty entitles the purchaser to On-site or In-home Warranty Services. Accordingly, Glen Dimplex Americas will be responsible for all labor and transportation associated with repairing or replacing the product or part. Exceptions to this are outlined in Section 5. Some jurisdictions do not allow limitations on how long an implied Warranty lasts, so the above limitation may not apply to the purchaser.

Section 4 What this Limited Warranty Does Not Cover

This Limited Warranty does not apply to products that have been repaired (except by Glen Dimplex Americas or its authorized service representatives) or otherwise altered. This Limited Warranty does further not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source.

Section 5 How to notify us of a Warranty Concern

Defects must be brought to the attention of Dimplex Customer Service online at dimplex.com/en/contact_us or by telephone at 1-888-346-7539. Please have proof of purchase, catalogue/model and serial numbers available for representatives to assist. **Limited In-home Warranty Services require proof of purchase.

In the event a product or part covered by this Limited Warranty is proven to be defective in material or workmanship during (i) the 5-year Limited Warranty period for products outlined in Section 1, you have the following rights:

• Glen Dimplex Americas will in its sole discretion either repair or replace such defective product or part without charge. If Glen Dimplex Americas is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Glen Dimplex Americas may, in lieu of repair or replacement, choose to refund the purchase price for such product or part.
• Limited Warranty service will be performed solely by dealers or service agents of Glen Dimplex Americas authorized to provide Limited Warranty services.
• This 5-year Limited Warranty entitles the purchaser to On-site or In-home Warranty services. Accordingly, Glen Dimplex Americas will be responsible for all labor and transportation associated with repairing or replacing the product or part except as follows: (i) charges which may be levied for travel costs incurred to travel to the purchaser’s site where the product is located if the purchaser’s site is beyond 30 miles (48 km) from the closest service depot of Glen Dimplex Americas dealer or service agent; and (ii) the purchaser is solely responsible for providing clear access to all serviceable parts of the product.
• Glen Dimplex Americas will not be responsible for, and this Limited Warranty shall not include, any expense incurred for installation or removal of the surrounds (mantels) or trims or any part thereof (or any replacement product or part) including, without limitation, all shipping costs and transportation costs to and from the authorized dealer’s or service agent’s place of business and all labor costs. Such costs shall be the purchaser’s sole responsibility.

Section 6 When Glen Dimplex Americas and its Dealers and Service Agents are not Liable

IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY. WHETHER IN CONTRACT, IN TORT, OR ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE PRODUCT, EVEN IF GLEN DIMPLEX AMERICAS OR ITS DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO THE PURCHASER.

How State and Provincial law(s) apply

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sale of Goods shall not apply to this Limited Warranty or the sale of products covered by this Limited Warranty.

Please contact us with any questions at 800-455-1948 or info@hellohaven.co.