Dimplex Ignite Bold 74" Built-in Linear Electric Fireplace

Why Buy From Us?

Welcome to Hello Haven, where comfort and creativity meet. We’re a team of friends who love turning spaces into sanctuaries. Our journey started with countless conversations about how our living spaces impact our mood and productivity.

With years of experience in marketing and a passion for home decor, we understand that a home is more than just a place—it’s a feeling. That’s why we decided to turn our shared love for interiors into something more, creating a brand that’s all about bringing warmth into every room. Our mission is to help you craft a home that tells your story, reflects your personality, and makes you feel at ease every time you walk through the door.

Shopping with us means more than just quality products. We offer free shipping across the USA, a price match guarantee, and a 30-day easy returns policy. Your satisfaction is our priority, and if there’s ever an issue, we’ll make it right. Thank you for joining us on this journey as we help you make your home a haven

Shipping

Shipping cost varies based on type of product purchased. Please refer each product's description for more information on shipping options and cost.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and preauthorized your credit card for the purchase.

As soon as we receive your order, we automatically check to confirm that your items are in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorization and reach out to you via email to see if alternate arrangements can be made.

If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we successfully process the charges to your credit card, your order will ship within 3 business days from the date of your order.

We will email your shipping confirmation within 24 hours of your order leaving the warehouse.

If you do not receive shipping confirmation from us within 4 business days of your order, feel free to follow up with us at sales@hellohaven.co.

International Orders:

Please note that we do not ship outside of the United States.

Damages:

We want to make sure you have the best possible experience from choosing your items to unboxing and enjoying them.

If you notice any damage to the packaging and/or your item(s) when they arrive, please take photos and email them to sales@hellohaven.co within 24 hours of receiving. If there is damage to packaging but your items are unaffected, please know we will follow up with our shipping partners regardless. If there is any damage to your items, we will reply to your email to initiate the return process.