Returns & Refunds Policy

You are entitled to return your order within 30 calendar days without giving any reason for doing so.

The deadline for returning an order is 30 calendar days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of return, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by email at sales@hellohaven.co.

We will reimburse you no later than 30 calendar days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. The customer is responsible for return shipping fees, with the exception of returns of goods that arrived damaged.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 calendar days

• The goods are in the original packaging

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. Upon initiation of return, we'll provide the correct return address for your item(s).

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be emailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will refund the original form of payment.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at sales@hellohaven.co.